Job Introduction:
The Successful candidate will manage the provision of quality Cash Services Solutions (CSS), integrated with the other G4S services in compliance with legislation, company policies, processes and procedures.
Role Responsibility:
Role Responsibility:
Set strategic goals
Identify key industry trends and market trends
Identify long term priorities and ensure resourcing is adequate to achieve objectives
Ensure targeted financial performance
Achieve set Revenue Growth:
Organic Growth achieved against budget
Escalations achieved against budget
Gross Margin Improvement:
Direct Labour control / % improvement
Direct Other cost reduction / % improvement
Contract profitability against budget
Manage profitability of contracts with a focus on maintenance, sustainability, cost effectiveness and labour
PBITA improvement / budget achievement
Overhead cost control:
Overhead % compared with budget
Overhead cost reduction
Number of claims / claim value reduction
Manage cash flow
DSO management
Debt increase beyond 60 days
Bad debt movement into 180 days
Capex spent vs. budget
Progress/ success of new business achieved vs. budget:
Large bid participation
Identification of new customers and business opportunities
Design Secure Solutions (integrated with other service lines)
Maintain and develop integrated solutions and services
Provision of a customized customer specific solution, based on risk assessment
Deliver customer service resulting in customer retention
Ensure that all required formal customer meeting are scheduled, attended and minutes of meetings are documented
Maintenance of positive customer relationships
Meet customer retention targets
Improve the current customer satisfaction ratings year on year
Ensure targeted/ contracted operational performance
Achieve targeted Quality Audit rating, correction plan in place and implemented
Conduct and oversee quality controls and inspections (including sub-contractors where applicable)
Manage the maintenance / project process flow and activities that has a direct/indirect impact on the outcome and success of contract
Implement of best practice obtained from other businesses within the Group or external
Ensure effective and efficient employee management
Employee turnover analysis, proper allocation of employees to work flow and job requirements
Set and agree objectives and performance standards with management team and ensure cascading through the organization as appropriate
Monitor performance and provide feedback
Cost effective utilization of billable hours
Employees’ training needs are identified and have good attendance of scheduled training interventions
Maintain good employee motivation levels
Ensure that performance assessments of all employees are conducted, and corrective action implemented where necessary
Ensure that all employees, as required by G4S’s code of conduct and disciplinary code, maintain acceptable standards of behaviour at work
Ensure all disciplinary actions are conducted in compliance with Company policies and procedures
Succession Planning in place, updated and practiced
Hold management team meetings
Accurately and frequently communicate with employees in department
Ensure maximum participation in Employee survey and action planning
Foster healthy Industrial Relations with relevant unions with regular contact and consultations
Ensure the Health and Safety of employees and customers
Demonstrate visible leadership in Health & Safety to attain the goal of zero harm
Lead in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year
Lead in safety forums (meetings and safety talks)
Follow-up on all H&S activities assigned
Attend safety education and refresher programmes
Comply with safety policies and procedures at workplace
Distribute safety information as and when required
The Ideal Candidate:
Knowledge and Qualifications:
Degree in Business Management or Operations Management
Finance related subjects compulsory
Service Delivery subjects compulsory
Post graduate degrees are advantageous
Tanzanian market knowledge
Tanzanian legislation
Cash Processing Center Management
Cash In Transit Management
Minimum of 8 years’ experience at Senior Management level
Minimum of 8 years’ experience in Cash Processing and Cash in Transit
Technical Skills
Financial Acumen
Conflict Management
Negotiation
Bidding and Tendering
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
Microsoft PowerPoint – Basic level
ERP system(s)
Google suite of products
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